Frequently asked Questions
Here you'll find a number of the most frequently asked event rental questions. While we understand this list will not cover every question you may have, we hope that you find the answers to many questions or concerns you may have. If you don't find answers you need, please call us at (630)903-6800 and we will be happy to help.
Q: Does the price include set up and delivery?
A: There is no charge for delivery and set up within our LOCAL service area, although additional fees may apply for areas farther out.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware delivery fees may apply.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call at least 24 hours before your event to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. Bounce Houses R Us cleans and disinfects after every rental. If we are super busy and the inflatables have been going out all weekend, we will clean your unit on site before you use your unit. Dirty is never allowed.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged, the inflatable will deflate. That´s why we require an outlet within 100´ of the unit, or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about setting up in parks? Do parks have electricity?
A: We love setting up at Illinois Park Districts,Cook County and Dupage County Forest Preserves but most parks do NOT have electricity. If you want to set up at a park or Forest Preserve you must rent a generator. We rent generators at a reasonable cost and, they can be found in the tables/chairs section. You will also need a certificate of insurance, which we provide for a $45.00 fee. This information can also be found in the tables/chairs section.
Q: What payments do you take?
A: Cash or Credit Cards. We accept all major credit cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. Your deposit is non-refundable but you will be given a credit towards your next rental that is good for 1 year. The only time your deposit is refundable is due to our weather policy below.
Q: What is your policy if there is inclement weather?
A: Inflatables cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the rain. It would not be safe for the children. The morning of your event, we monitor the weather using www.weather.com. If there is a 50% chance or more for rain or a prediction of winds 20mph or above, during the time of your event, you may decide to cancel the day of your event. If you decide to cancel your event, it must be prior to delivery. You will be able to get a refund of your deposit/amount paid, or it may be applied to your future rental. You MUST call us before 7am, the morning of your event, to cancel and to receive your refund/credit. Please note, we MUST keep safety in mind at all times, so Bounce Houses R Us reserves the right to cancel your rental due to inclement weather at any time.
If there is a 50% or greater chance for rain during the scheduled time of your event, you may cancel or reschedule your event before 7am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.
Inflatables cannot be used in winds exceeding 20mph (15 mph for some items). If the forecast is for high winds, we will call to cancel/reschedule your rental. You will be able to receive a full refund if your event is cancelled, or use it towards a future date in the same calendar year.
All inflatables can be used in a wide range of temperatures, but If the temperature is expected to fall below 32 degrees, at any time during your event, we will call the morning of your event to cancel/reschedule your delivery. You will be able to receive a full refund or use it toward a future date in the same calendar year. Keep in mind, any temperature above this, the children’s activity will keep them very warm, and we recommend you continue as scheduled. Deposits will not be refunded for temperature cancellations above 32 degrees.
Q: How big are the inflatables?
A: Most of our moon walks (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each unit (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Units need room to be staked and they need room for the blower and they can´t rub against walls or trees as this may damage the inflatable. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the really big inflatables? Any special requirements?
A: Check the requirements listed with each unit. Also, make sure you have at least a 4´ wide access to the area where it will be set up. The units can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids) asphalt, and concrete. For asphalt and concrete set ups you will need to order a sandbag set up. Sorry, we can´t set up on any type of rocks as the constant rubbing may wear through the vinyl material.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered, or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or is damaged in any way?
A: That depends. You are not responsible for normal wear and tear on our units. While we frequently inspect our units, seams may develop tears in high traffic areas. If this happens, please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc. which can cost thousands of dollars. We don´t want you or us to be in that situation, which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call us at (630) 903-6800